Refund policy

WE STRIVE TO ENSURE THAT YOU ARE COMPLETELY SATISFIED WITH YOUR PURCHASE. HOWEVER, WE UNDERSTAND THAT SOMETIMES A PRODUCT MAY NOT BE EXACTLY WHAT YOU EXPECTED. FOR THOSE INSTANCES, WE HAVE OUTLINED OUR RETURN POLICY BELOW.

RETURN ELIGIBILITY

RETURNS MUST BE INITIATED WITHIN 14 CALENDAR DAYS OF THE DELIVERY DATE. ITEMS MUST BE IN THEIR ORIGINAL, UNUSED CONDITION.

NON-RETURNABLE ITEMS

ITEMS THAT HAVE BEEN WORN, USED, ALTERED, OR WASHED. CLEARANCE ITEMS.

HOW TO INITIATE A RETURN

• SEND US AN EMAIL AT (SUPPORT@KH1-LATINO.COM) & SUBMIT YOUR RETURN REQUEST.
• YOU CAN ALSO SUBMIT THE REQUEST THROUGH OUR REFUND & EXCHANGE PORTAL.
  
• ONCE YOUR RETURN REQUEST IS REVIEWED AND APPROVED, WE WILL PROVIDE YOU WITH A RETURN LABEL AND INSTRUCTIONS.
  

REFUNDS

REFUNDS WILL BE PROCESSED THROUGH AN AGREED UPON METHOD OF PAYMENT WITHIN 7-10 BUSINESS DAYS OF RECEIVING THE RETURNED ITEM.

PLEASE NOTE THAT SHIPPING COSTS ARE NON-REFUNDABLE.

EXCHANGES

IF YOU WISH TO EXCHANGE AN ITEM, PLEASE FOLLOW THE RETURN PROCESS WITH THE FOLLOWING INFORMATION THROUGH OUR REFUND AND EXCHANGE PORTAL:

• ORDER # 
• THE NEW ITEM/SIZE YOU WOULD LIKE TO RECEIVE INSTEAD

CUSTOMER SUPPORT

FOR ANY QUESTIONS OR CONCERNS REGARDING YOUR RETURN, PLEASE CONTACT US AT (SUPPORT@KH1-LATINO.COM). WE ARE HERE TO HELP AND ENSURE YOUR SHOPPING EXPERIENCE WITH BLUGE IS NOTHING SHORT OF EXCEPTIONAL.